Facilities & Property Management

Better experiences start with better-run spaces.

Cleanliness, comfort, maintenance and safety shape how people experience your spaces. Touchwork connects real-time feedback with operational audits so facilities and property teams can catch issues before they become complaints and keep every space ready for the people who use it.

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People walking past a modern commercial building.

New report 08:14

Front entrance door not latching — Building 3

Routed to facilities maintenance

One platform

Know what needs attention. Keep teams connected.

Touchwork solutions run on XOP, the Experience Operations Platform. Tenants, occupants and visitors get an easy way to report concerns, and your teams see what's happening across every building, property and service provider.

Make reporting easy. People scan a QR code or send a text to report cleanliness, maintenance and service concerns where they notice them.
Keep inspections consistent. Replace paper checklists and spreadsheets with operational audits for restrooms, common areas, residential units, grounds and more.
Alert the right people. Each issue goes to the team or service provider responsible, notified immediately, every time.
Surface the root cause. Connect feedback with audit findings to see the pattern behind repeat complaints, not just the symptom.
Compare performance across properties. Track results over time to find service gaps and decide what to improve first.

A tenant scanning a QR code to report a cleanliness or maintenance issue.

Support the spaces people rely on every day.

From office buildings to residential communities and commercial properties, Touchwork keeps your teams connected to what's happening on the ground.

Restrooms and shared spaces

Monitor cleanliness, supplies and service needs.

Building maintenance

Make it easy to report lighting, temperature, door, elevator and equipment issues.

Move-in and move-out inspections

Document unit conditions, flag cleaning and repair needs, and confirm each space is ready for the next resident.

Grounds and parking

Capture issues with litter, landscaping, signage, walkways and parking areas.

Janitorial and contracted services

Combine operational audits with occupant feedback to measure service quality and hold vendors accountable.

Tenant and occupant satisfaction

Use surveys to measure how people feel about your properties over time and where changes would matter most.

Feedback finds it. Operational audits prove it. Action fixes it.

A tenant reports that the front entrance door isn't latching. Maintenance gets an alert and adjusts it, but more reports and audit findings show the door closer needs replacing. The property manager replaces it, and the building stays secure.

XOP connects those signals so your team can fix the issue and then confirm conditions improve. The result is fewer repeat frustrations and a clear view of where your resources are needed.

Start with the solution that fits your most urgent need, then add more across your operation as you grow.

A janitorial cart stocked and ready in a building corridor.

Working with Touchwork

Support that takes work off your team's plate.

Our team handles program setup, feedback questions, audit forms, signage graphics and reporting. We work alongside yours from launch through ongoing support.

Make every property a better place to be.

See how XOP connects feedback, operational audits and action across the spaces you manage.