Guests expect a safe, consistent and enjoyable experience, whether they’re grabbing lunch, checking into a hotel or teeing off at the club. But when feedback, operational audits, service requests and performance data are scattered across different systems, it’s harder to spot issues and respond quickly.
Touchwork runs on XOP, the Experience Operations Platform. Your teams capture feedback, spot operational issues, alert the right people and take action, all in one platform.
For contract food service providers, a great experience is only part of the job. You also need to hold standards across every account, give clients visibility into performance and prove the value your team delivers at renewal time.
A long wait, an incorrect order or an unclean space can look like an isolated complaint. Often it points to a larger issue with staffing, training, quality, safety or service consistency.
XOP connects what customers experience with what's happening in your operation, so teams can respond in the moment, find the cause and make improvements that last.
XOP gives leaders a clear view across accounts and helps local teams focus on what needs attention today.
Receive alerts, respond to concerns and complete operational audits from a mobile device.
See feedback, audit results and open actions in one place, so nothing falls through the cracks.
Compare performance, spot patterns and confirm improvements are working across locations and accounts.
Share reporting that shows clients what customers are saying, how your teams are responding and where performance is improving.
You don't need the whole platform to benefit from XOP. Each Touchwork solution delivers value on its own, and they work together as you add more.
The moment it happens, you hear it. Not weeks later in a report.
Guests share feedback by QR code, text, NFC tag, kiosk, button or link, right at the counter, table, tray or machine. Negative feedback alerts the manager on duty while there's still time to recover the experience.
Surveys go beyond the moment to measure long-term satisfaction by location, account and menu.
Regular checks that keep every site compliant, and every team accountable.
Replace paper checklists and spreadsheets with mobile operational audits for food safety, sanitation, service quality, brand standards and compliance. Mystery shopping shows the experience through your guests' eyes. Findings and corrective actions are tracked over time, giving you a record you can share with clients.
Resolve issues fast.
Every reported problem becomes a case with a clear owner, a deadline and a follow-up with the guest. Managers see what's open, what's overdue and what's been fixed, with a full record of who did what and when.
The right help, right where it’s needed.
Guests and staff scan a QR code to report a broken fixture in a hotel room, request catering support, or flag technology that isn’t working in an event space. RequestIT alerts the responsible team with the location and details, so they know where to go and what to bring.
Share promotions, menu updates, events and service notices through the digital channels you already use.
Show guests their feedback led to action. When people see results, they keep sharing and keep coming back.
The analysis, made visible and easy to act on. All in one place.
Bring data from every Touchwork solution into one view. Compare locations, regions and client accounts, and give each client clear reporting on performance and improvements.
Surface the root cause, not just the symptom.
Abda analyzes feedback and operational data together to find trends, recurring problems and training needs. It works on its own or alongside any Touchwork solution.
See how your locations and accounts compare with peer organizations, so you know where you lead and where to focus next.
Students with food allergies and specialized dietary needs order through a dedicated app, so the kitchen receives clear, accurate requirements for every order. It's a safer, more inclusive experience, and a visible commitment to guest safety.
XOP supports every hospitality operation where the front line is the experience.
Hold standards across every account, respond to guests in real time and prove your value to clients at renewal.
Catch slow service, order errors and food quality issues during the meal or event, not in next week's reviews. Mystery shopping and brand-standard audits keep every location and event consistent.
Measure employee satisfaction across cafés and micro-kitchens, and give your client clear reporting on what’s working. Share menu updates and show employees their feedback shaped changes.
Connect guest feedback from rooms, restaurants, restrooms and other common areas with housekeeping and maintenance audits. Service requests reach the right team before a small issue affects the stay.
Let members report broken equipment, locker room cleanliness and supply needs on the spot. Routine inspections confirm every area is clean, safe and ready.
Hear how each visit went while it’s still fresh, and use mystery shopping to keep service and cleanliness consistent.
Track the member experience across the course, clubhouse and dining room. Surveys measure long-term satisfaction, and members see that their input leads to change.
A QR code or NFC tag on every machine lets customers report a jam, a stock-out or a payment problem in seconds. Each report goes to the route team with the machine and location attached.
Whether you run one operation or hundreds of client locations, XOP helps your teams deliver a more consistent experience and improve the operations behind it.
We're members and business partners of the associations that bring our customers' industries together.
Feedback alone doesn’t improve an experience. An audit alone doesn’t correct a problem. A report alone doesn’t create change.
XOP connects the whole process, so your teams understand what’s happening, act on it and confirm the improvement lasts.
See how Touchwork helps you improve consistency, strengthen client relationships and deliver measurable results across your food service and hospitality operations.
