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Higher Education

The Experience Operations platform for dining and auxiliary services

Listen to students and staff, understand what's driving satisfaction, act before small issues become bigger ones, and keep every department accountable through regular operational audits.

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Students walking together outside a university building.
New report 12:18
Long line reported · Riverside Dining Hall
3 responses · 6 min

One platform for every campus touchpoint.

Campus dining and auxiliary services touch more students, more often, than almost anything else a college or university runs. A single gap, a missed allergen flag, a slow response to a maintenance request, an inconsistent audit, shows up fast in meal plan renewals, satisfaction scores, and word of mouth.

XOP gives higher education institutions one system to listen for feedback across every touchpoint, understand what it means through analysis and dashboards, act on issues in the moment, and keep every location accountable through structured operational audits. It covers dining, bookstores, vending, laundry, parking, housing, and the rest of campus auxiliary services, in one place rather than a different tool for each department. Institutions can adopt the full platform, or start with a single solution and add more as needed.

A student in a busy campus dining hall texting feedback on their phone, next to table signs inviting diners to text their thoughts.
280
Educational institutions on XOP
85%
Return on investment
83%
of service leaders say poor data quality limits their service analytics success.
Gartner

XOP in practice

See how XOP works on campus. Each solution can be purchased on its own or as part of the full platform.

Campus dining operations
· All halls, live
Sample view
91 Index
Signals · last 16 hours
+38% vs. shift avg
9
Open cases
1
SLA at risk
One case, five stages
12:18 · REAL-TIME FEEDBACK · RIVERSIDE HALL
"Line over 20 minutes." Three responses in six minutes, all from the same serving line.
Listen +Understand +Act +Communicate +Monitor = Success

Real-time feedback

XOP Listen with TxtandTell
Students share feedback in the moment by text, QR code, or on-site tablets and feedback devices. It reaches the right manager straight away, so issues in dining halls, residence halls and student unions get fixed while the student is still there.
Explore TxtandTell

Food allergy ordering

OrderIT
Students with food allergies order meals through a mobile app, from a menu set up with your dietitians and filtered to their allergens at ingredient level. Chefs receive every order with allergens, instructions and product codes attached, and each order is recorded so every meal can be traced.
Explore OrderIT
01

Dining

Campus dining shapes how students feel about their institution more than almost any other service, and it shows up in meal plan renewals, campus spending, and word of mouth, revenue and retention outcomes, not just satisfaction scores. XOP Listen with TxtandTell captures feedback right at the point of service, so a comment about a cold meal or a long line reaches a manager while there's still time to fix it. Food safety and compliance audits run on the same dashboard, so feedback and inspection results sit side by side rather than in separate reports.

For students with allergies or dietary restrictions, OrderIT tracks those requirements directly through ordering, giving dining staff clear detail with every order rather than relying on students to flag it each time. And when something does go wrong, XOP Resolve routes the alert to the right person immediately, so one bad meal doesn't turn into a lost renewal.

A student being served a meal by a staff member at a campus dining hall serving line.
02

Auxiliary and business services

Bookstores, vending, laundry, printing, parking, and housing shape the campus experience too, though most departments monitor themselves separately, if at all. Bringing them onto one platform lets a housing manager, a bookstore lead, and a facilities director each see their own data, while campus leadership gets the aggregated view through XOP View.

Students and staff can report a problem, a broken vending machine, an unclean restroom, quickly through XOP Request, routed automatically to the right team. Mystery shopping and scheduled operational audits run through XOP Audit, which includes ShopandTell, catching gaps before they become complaints. Customizable surveys, run through XOP Survey, support feedback collection that fits each department instead of forcing everyone into one generic format.

A student wearing a backpack checking something on his phone in a campus building.

Feedback finds it.
Operational audits prove it.
Action fixes it.

The same loop runs behind every campus service on the platform.

01
Listen
A response at the point of service, the moment it happens.
02
Understand
The operational cause behind the score, not just the symptom.
03
Act
The right person notified, with clear ownership and an SLA.
04
Communicate
The fix logged, reported and carried into the next audit.
05
Monitor
Outcomes tracked after the fix, so gains hold and new issues surface early.

Solutions for Higher Education

See the full platform →
"Diner feedback helped us quickly identify a gluten-free gap, and we added a new meal option almost instantly."
Emily Eason, The George Washington University
"The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding."
Evan Olsen, Campus Dining and Housing Director, Florida Tech

Associations we support.

We're members and business partners of the associations that bring our customers' industries together.

Explore by area

Dining Auxiliary and Business Services Allergen and Dietary Safety Student Experience Facilities and Residence Life Compliance and Safety Audits Event Support
Questions

What people ask before they implement XOP.

Can different departments, like housing and dining, use the platform without seeing each other's data?

Yes. Each department gets its own view of feedback and operational audits relevant to them, while campus leadership can see the aggregated picture across all of them through XOP View.

How is this different from a standard survey tool?

XOP connects feedback with operational audits and service recovery, helping teams identify recurring issues, spot trends across locations, and track whether changes improve the experience. Real-time alerts notify the right people so they can act quickly. We work with hundreds of educational institutions and offer white-glove services, from setup and survey design to ongoing support, to help teams turn findings into meaningful improvements.

Do you handle both feedback collection and compliance audits, or only one?

Both. XOP Listen and XOP Audit run on the same platform, so a health and safety audit and a batch of diner comments about the same location show up together, not in two disconnected systems.

Can we start with just one solution instead of the whole platform?

Yes. Every solution, including OrderIT, XOP Listen, XOP Audit, XOP Resolve, XOP Request, and XOP Survey, can be purchased and used on its own. Institutions that want the full picture can bring solutions together on one platform over time.

Is this something IT needs to install and maintain?

No. XOP is cloud-based, SOC 2 compliant, and requires no on-site IT support. It works on mobile devices, so staff can access information and respond to issues wherever they’re working.

See it on your campus

Let’s explore how Touchwork can support your dining, auxiliary, and business services teams, or connect your entire campus through one platform.

Schedule a discovery call