Residents expect public spaces and services to be clean, safe and easy to use, whether they're renewing a license, visiting a park or picking up a child from school. But when feedback, inspections and service requests are spread across phone lines, paper forms and email inboxes, it's hard to see what's working and show the public what's being done.
Touchwork runs on XOP, the Experience Operations Platform. Your teams hear from the people you serve in the moment, keep inspections consistent, route every issue to the right department and report on results with confidence.
Public agencies are asked to do more with tight budgets, while staying accountable to the residents, councils and boards they serve. A dirty restroom in a park, a long wait at a service counter or a broken light in a parking garage can quickly become a call to an elected official or a post on social media.
For private schools, every part of campus life reflects on the school: the dining hall, the restrooms, the athletic facilities, the pickup line. Families who pay tuition expect a safe, well-run campus and a school that listens when something isn't right.
A visitor scans the QR code in a park restroom to report that it's out of supplies. The parks team gets an alert and restocks it within the hour. More reports and inspection results show the same restroom runs out every weekend, so the department adds a Saturday service visit to the janitorial contract. Complaints stop, and the team has the record to show it.
XOP connects those signals so your team fixes the problem in front of them and makes sure it doesn't happen again.
Receive alerts, respond to reports and complete inspections from a mobile device.
See feedback, inspection results and open issues in one place, and know which contractor or team owns each one.
Compare performance across facilities, departments and campuses, and confirm that improvements are working.
Show the people you serve what they told you and what changed as a result.
You don't need the whole platform to benefit from XOP. Each Touchwork solution delivers value on its own, and they work together as you add more.
The moment it happens, you hear it. Not weeks later in a report.
Residents, visitors, students and families share feedback by QR code, text, NFC tag, kiosk, button or link, right where they notice an issue. Negative feedback alerts the responsible team while there's still time to fix it.
Surveys measure satisfaction over time by facility, service or campus.
Regular checks that keep every site compliant, and every team accountable.
Replace paper checklists and spreadsheets with mobile inspections for cleanliness, safety, maintenance, food safety and contractor performance. Mystery shopping shows the service experience through the public's eyes. Findings and corrective actions are tracked over time.
Resolve issues fast.
Every reported problem becomes a case with a clear owner, a deadline and a follow-up. Managers see what's open, what's overdue and what's been fixed, with a full record of who did what and when.
The right help, right where it's needed.
People scan a QR code to report a broken fixture, a supply need or a safety concern. The responsible team gets an alert with the location and details, so they know where to go and what to bring.
Share service updates, closures, events and menus through the digital channels you already use.
Show residents and families that their feedback led to action. When people see results, they keep sharing.
The analysis, made visible and easy to act on. All in one place.
Bring data from every Touchwork solution into one view. Compare facilities, departments and campuses, and share clear reporting with leadership and the public.
Surface the root cause, not just the symptom.
Abda analyzes feedback and inspection data together to find trends, recurring problems and training needs. It works on its own or alongside any Touchwork solution.
Students with food allergies and specialized dietary needs order through a dedicated app, so the kitchen receives clear, accurate requirements for every order.
Hear how each visit went at licensing offices, permit counters and city hall. Spot long waits and service gaps by location and time of day.
Let visitors report restroom, playground, equipment and cleanliness issues on the spot. Routine inspections confirm every space is clean, safe and ready.
Make it easy to report lighting, temperature, elevator and maintenance problems, with the location sent straight to facilities.
Capture issues at stations, stops, garages and public spaces, and route them to the team or contractor responsible.
Combine inspection results with public feedback to measure janitorial, maintenance and food service vendors against their contracts.
Keep dining, facilities and campus services at the standard families expect, and give leadership and the board clear proof of performance.
Standardize cafeteria, cleanliness and safety inspections across every school, and give students and staff an easy way to flag problems.
Touchwork is available through Carahsoft on cooperative and education purchasing contracts, so state agencies, local governments, school districts and private schools can often skip a lengthy RFP.
XOP is SOC 2 Type 2 compliant, so resident, student and family data is handled with the highest standards of security and confidentiality.
Our team handles program setup, feedback questions, inspection forms, signage graphics and reporting. We work alongside yours from launch through ongoing support.
See how XOP connects feedback, inspections and action across your facilities, services and campuses.
