Feedback tools tell you when something is wrong. Audit tools uncover operational gaps. Service request tools route the fix. Business intelligence tools reveal trends over time. XOP brings it all together in one platform, helping teams identify issues, take action, confirm they were resolved, and monitor performance to make sure improvements last.
New to experience operations? Start here
The problem often happens during the handoff: feedback never reaches the right team, an audit finding never leads to action, or an issue is closed without tracking whether the fix lasted. XOP connects every step, from identifying an issue to resolving it and monitoring performance over time, so nothing gets lost and improvements last. XOP, the Experience Operations Platform, brings experience data, operational data and action together in one place.
Every experience starts with a signal. Catch it the moment it happens, not weeks later in a report.
The moment it happens, you hear it, not weeks later in a report. And when it's not one moment but a pattern, surveys go beyond it to measure long-term satisfaction and changing perceptions.
Feedback tells you something is wrong. These modules tell you why, and whether your own standards are actually being met.
Once the cause is clear, someone needs to own the fix, and there needs to be a record that it happened.
Make it easy to report problems and alert the right team, so issues get addressed quickly and operations run smoothly.
A quick QR code scan connects guests and staff with the right team immediately, so help is on the way and issues get resolved quickly.
Order ahead safely. Every allergen, every preference, on the record.
Closing the loop means telling people it's closed, the guest, the team, and anyone else who needs to know.
Closing a case isn't the end. These modules keep watching, so improvements hold and new issues surface early.
You do not need the entire platform to benefit from XOP. Start with the solution that addresses your most urgent need, then add others as your priorities grow.
The XOP platform creates a connected process for continuous improvement, while giving you the flexibility to start with what you need today and expand when you are ready.
On its own: the moment it happens, you hear it.
Feedback now tells the audit team where to look.
Root cause routes itself to an owner, with a record.
The fix gets communicated back without anyone chasing it.
XOP pushes and pulls data with the systems you already use, booking platforms, ERPs, BI tools, through an open API, so nothing has to be entered twice.
Granular access rights and a full audit trail of every action taken in the system, so the platform holds up to the same scrutiny as the operations it's monitoring.
Touchwork has enabled our students to interact with us instantly to provide valuable feedback. Due to the efficiency of the Touchwork system, we can respond in real time and ensure their dining experience is great.
Discover what XOP can do for your operations.
