You don't need the whole platform to benefit from XO. Each Touchwork solution delivers value on its own, and they work together as you add more.
Capture customer feedback in the moment, alert the right person and fix the operational issue behind it. Customer feedback software built on XOP.
Learn more XOP Listen (formerly TxtandTell and TouchandTell)Let people share feedback in seconds by QR code, text, NFC or kiosk. Real-time alerts send issues to the right team before the moment passes.
Learn more XOP Listen (formerly TxtandTell and TouchandTell)Put a branded touchscreen where the experience happens and capture feedback in a single tap. Live alerts send issues to the right team while there's still time to fix them.
Learn more XOP Survey (formerly SurveyIT)Measure long-term satisfaction and connect survey results to the operations behind them.
Learn more XOP Listen (formerly TxtandTell and TouchandTell)Hear from frontline employees in real time and through engagement surveys. Connect employee feedback to the operations that shape the customer experience.
Learn more XOP Audit (formerly AuditIT)See the experience through your customers' eyes. Mobile mystery shopping with scored evaluations, photos and trend reporting on XOP.
Learn moreReplace paper checklists with mobile operational audits and inspections. Score automatically, assign corrective actions and connect results to customer feedback.
Learn more XOP Audit (formerly AuditIT)Turn paper checklists into mobile digital checklists with photos, timestamps, reminders and real-time visibility across every location.
Learn more XOP Audit (formerly AuditIT)Digital food safety audits, temperature logs and checklists with automatic scoring, corrective actions and multi-site reporting.
Learn more XOP Audit (formerly AuditIT)Mobile cleaning and facility inspections connected to real-time restroom and facility feedback. Prove cleanliness and fix issues fast.
Learn more XOP Audit (formerly AuditIT)Hold contracted vendors to their service levels with operational audits, customer feedback and side-by-side performance reporting on XOP.
Learn moreLet anyone report a problem in seconds by QR code or text. XOP routes it to the right team with the location attached and tracks it to resolution.
Learn more XOP Request (formerly RequestIT)QR code and text-based facilities issue reporting that routes maintenance and cleaning requests to the right crew, with location and photos attached.
Learn more XOP Resolve (formerly FixIT)Turn every complaint into a tracked case with an owner, a deadline and a follow-up. Recover the experience and fix the cause.
Learn more XOP Request (formerly RequestIT)Let guests request service by QR code, text or call button. Route requests to staff instantly and track response times on XOP.
Learn moreHear from students by text and QR code across dining, housing and campus services. Act in real time and show students their voice matters.
Learn more XOP Listen (formerly TxtandTell and TouchandTell)Real-time dining feedback by text, QR code and kiosk, connected to food safety and quality audits. Fix issues during the meal, not after.
Learn more XOP Listen (formerly TxtandTell and TouchandTell)Give residents and families an easy, ongoing way to share feedback and request service. Track satisfaction and resolve concerns quickly.
Learn more XOP Listen (formerly TxtandTell and TouchandTell)Capture guest feedback during the visit, recover the experience in real time and improve the operations behind it. Guest feedback on XOP.
Learn more XOP Listen (formerly TxtandTell and TouchandTell)Real-time patient feedback, tray assessments and service recovery in one platform. Resolve issues before discharge and improve satisfaction scores.
Learn more XOP Audit (formerly AuditIT)Standardize patient and leader rounding with mobile checklists, automated reminders and follow-up on every concern captured at the bedside.
Learn moreSend opt-in text messages, promotions and updates to the customers, students and guests who already engage with you. SMS marketing on XOP.
Learn more XOP Engage (formerly ShowandTell)Follow up with every customer, show people their feedback led to change and keep them engaged. Close the loop with XOP.
Learn moreGo beyond CX measurement. XOP connects feedback, operational audits, requests and workflows in one platform so you can run your business on experience.
Learn more XOP BenchmarkCompare performance over time, across locations and against industry peers. Find your top performers and focus where it matters most.
Learn more XOP BenchmarkCompare your dining satisfaction with peer institutions by size, region, institution type and program management. XOP Benchmark with TxtandTell.
Learn more AbdaAbda analyzes feedback and audit data together to find root causes, recurring problems and training needs. Surface the cause, not just the symptom.
Learn moreDiscover what XOP can do for your operations.
