You have more feedback and audit data than any team can read. Abda, Touchwork's AI intelligence, analyzes it for you, finding trends, recurring problems and training needs across thousands of comments and inspections, so your team can focus on fixing what matters.
Word clouds and sentiment scores show how people feel. They don't show what's causing it. Abda looks at feedback and operational data together, so it can connect a rise in complaints to the location, time, process or audit item behind it.
Find patterns across hundreds of locations.
Understand student comments across dining, housing and services.
Find the operational drivers behind patient and resident comments.
Bring your data and get answers.
Abda is Touchwork's AI intelligence. It analyzes feedback and audit data to find trends, recurring problems and training needs across thousands of comments and inspections.
Word clouds and sentiment scores show how people feel but not what is causing it. Abda looks at feedback and operational data together, so it can connect a rise in complaints to the location, time, process or audit item behind it.
Summarize large volumes of open-ended feedback in plain language, find recurring themes and emerging issues, and identify training needs by location, team and shift.
No. Abda works on its own or alongside any Touchwork solution, with results in XOP View™.
Yes. Organizations with existing feedback data can bring it and get answers.
