When people share feedback and never hear back, they stop sharing. Touchwork closed-loop feedback runs on XOP, so you can follow up with individuals, show your community what changed because of their input and keep the conversation going.
Most feedback programs stop at "act." XOP completes the loop. Teams resolve the issue, follow up with the person who raised it and share the bigger changes with everyone. That builds trust, drives participation and gives you more feedback to work with.
Show students how their feedback changed dining and campus services.
Keep patients, residents and families informed.
Follow up with guests and share improvements.
Report back to constituents and members.
It means acting on feedback, then following up with the person who raised it and telling the wider community what changed. Most feedback programs stop at "act." XOP completes the loop.
When people share feedback and never hear back, they stop sharing. Following up builds trust, drives participation and gives you more feedback to work with.
By text or email from each case in XOP Resolve™.
On screens, signage and websites with XOP Engage™, or to opt-in audiences with XOP Broadcast™.
Yes. XOP View™ tracks follow-up rates and response times.
