Traditional customer experience management tells you how customers feel. Experience Operations tells you why, and helps you fix it. Touchwork runs on XOP, the Experience Operations Platform, which connects real-time feedback, surveys, operational audits, service requests and workflows in one place, so your teams can move from noticing a problem to solving it.
Feedback platforms, audit tools, workflow apps and BI dashboards each cover part of the picture. XOP brings them together. Leaders get one view across every location, and frontline teams get clear direction on what needs attention right now.
Food service, retail, hospitality and facilities companies.
Campus-wide experience programs.
Health systems and senior living networks.
Airports, venues and public services.
It helps organizations understand and improve how customers experience them. Touchwork runs on XOP, which connects real-time feedback, surveys, operational audits, service requests and workflows in one place.
Traditional customer experience management tells you how customers feel. Experience Operations tells you why, and helps you fix it, so teams can move from noticing a problem to solving it.
It follows four steps: Listen, Understand, Act and Communicate, using XOP Listen™, XOP Audit™, XOP Request™, XOP View™, XOP Benchmark, Abda, XOP Resolve™, XOP Engage™ and XOP Broadcast™.
Feedback platforms, audit tools, workflow apps and BI dashboards each cover part of the picture. XOP brings them together, so leaders get one view across every location and frontline teams get clear direction.
Yes. Each Touchwork solution delivers value on its own, and they work together as you add more. You can start with one solution and expand across XOP, the Experience Operations Platform, when you're ready.
