Your customers are telling you what's working and what isn't, every day. The problem is that most feedback arrives too late, lands in the wrong inbox or sits in a report no one reads. Touchwork customer feedback software runs on XOP, the Experience Operations Platform, so every comment reaches the person who can fix it while there's still time to make it right.
A low rating is rarely just an opinion. It usually points to something specific: a staffing gap, a cleaning schedule that slipped, a process no one is following. Traditional feedback tools stop at the score. XOP connects feedback to your operational audits, requests and workflows, so you can see what went wrong, why it happened and whether the fix worked.
Hear from diners, guests and members at the table, the counter or the front desk.
Give students an easy way to share feedback on dining, housing, facilities and campus services.
Capture patient, resident and visitor feedback before discharge, not weeks later.
Hear from travelers, shoppers and visitors at restrooms, gates, checkouts and service points.
“We've been using TxtandTell for several years now, and it's hands down the best system I've ever employed. The introduction of AI response assistance was nothing short of genius! The Touchwork team is great.”
Customer feedback software collects what customers say about their experience and routes it to the people who can act on it. Touchwork customer feedback software runs on XOP, so every comment reaches the right person while there is still time to make it right.
By QR code, text, NFC tag, kiosk, button or link. With XOP Listen™, customers can share feedback without downloading an app.
No. Our customers receive plenty of positive feedback, too. It helps teams understand what’s working, recognize great service, and show leadership a more balanced picture of performance, so one difficult day doesn’t overshadow the good work happening every day.
The right manager is alerted the moment it comes in. XOP Resolve™ turns it into a tracked case with an owner and a deadline, so it does not sit in an inbox or a report.
Traditional tools stop at the score. XOP connects feedback to your operational audits, requests and workflows, so you can see what went wrong, why it happened and whether the fix worked.
Yes. Each Touchwork solution delivers value on its own, and they work together as you add more. You can start with customer feedback and expand across XOP, the Experience Operations Platform, when you're ready.
See how XOP turns customer feedback into action.
