Real-time feedback tells you what's happening today. Surveys tell you how perceptions are changing over a semester, a season or a year. Touchwork survey software runs on XOP, so your satisfaction scores sit alongside your real-time feedback, operational audits and service requests, and you can see which operational changes moved the numbers.
Most survey tools stop at the score. When satisfaction drops, teams are left guessing at the cause. XOP connects survey results with everyday operational data, so you can trace a drop in satisfaction to a specific location, service or process and act on it.
Measure satisfaction with dining, housing and campus services each term.
Track patient, resident and family satisfaction between formal survey periods.
Measure client, guest and member satisfaction across every account or property.
Survey members, residents and constituents on programs and services.
It is software for measuring how customers feel over time, such as across a semester, a season or a year. Touchwork survey software runs on XOP, so satisfaction scores sit alongside your real-time feedback, operational audits and service requests.
By email, text, QR code, link, kiosk, website or social channels.
Real-time feedback tells you what is happening today. Surveys show how perceptions change over longer periods. Used together, you can see which operational changes moved the numbers.
Yes. Abda, Touchwork's AI intelligence, analyzes open-ended comments at scale, and XOP View™ lets you compare results by location, department, demographic and time period.
Yes, using XOP Benchmark.
