Cold food, long lines and missing menu items rarely get reported until it's too late. Touchwork dining feedback software runs on XOP, so diners share feedback in seconds by text, QR code or kiosk, and your managers can fix the problem during service, then trace it back to its cause.
A complaint about food temperature might point to holding equipment, a staffing gap or a delivery delay. XOP connects diner feedback with food safety audits, quality checks and service requests, so you can see what's really driving satisfaction by station, menu item and meal period.
Dining halls, retail dining and catering.
Consistent feedback programs across every client account.
Patient tray service, resident dining and cafés.
Cafés, cafeterias, restaurants and clubs.
“The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding.”
It lets diners share feedback in seconds so managers can fix a problem during service and trace it back to its cause. Touchwork dining feedback software runs on XOP.
By text, QR code, NFC tag or kiosk, with XOP Listen™.
Yes. Managers are alerted to negative feedback during service, so they can fix the issue while the diner is still there.
XOP connects diner feedback with food safety audits, quality checks and service requests, so you can see what drives satisfaction by station, menu item and meal period.
Yes, through OrderIT.
