The people closest to the work often know about a broken process, a staffing gap or a training need long before it shows up in customer scores. Touchwork gives employees a simple, anonymous way to share feedback, and gives leaders the tools to act on it, all on XOP.
When frontline teams don't have what they need, customers feel it. Annual engagement surveys are too slow to catch day-to-day problems, and many hourly and shift-based employees never sit at a desk to fill one out. XOP meets employees where they work, by text or QR code, and connects what they report with customer feedback and operational data.
Reach hourly and shift-based staff who don't use email at work.
Hear from nursing, dietary and environmental services staff across units and shifts.
Survey student workers and campus service teams.
Compare employee experience across locations and regions.
It gives employees a simple way to share feedback and gives leaders the tools to act on it. Touchwork employee feedback and survey software runs on XOP, alongside customer feedback and operational data.
Yes. Anonymous feedback channels let employees speak freely.
Yes. Pulse and engagement surveys run by text, QR code or link, with no app or login, so employees can respond from where they work without a desk or an email account.
Yes, with XOP Request™. XOP Engage™ then shows employees what changed because of their input.
Yes. Each Touchwork solution delivers value on its own, and they work together as you add more. You can start with employee feedback and expand across XOP, the Experience Operations Platform, when you're ready.
