Most unhappy guests don't complain. They just don't come back, or they post a review. Touchwork guest feedback software runs on XOP, so guests can share feedback during their visit, your team can recover the experience on the spot and leaders can see what's behind the issues that keep coming up.
A slow check-in, a dirty restroom or a cold meal often points to a staffing, scheduling or training issue. XOP connects guest feedback with operational audits and service requests, so you can fix the moment and the cause.
Front desk, rooms, dining and amenities.
Casinos, museums, zoos, theaters and parks.
Restrooms, concessions, security and gates.
Dining rooms, concessions and events.
It lets guests share feedback during their visit so your team can recover the experience on the spot. Touchwork guest feedback software runs on XOP.
By QR code, text, NFC tag or kiosk, with XOP Listen™.
Managers are alerted in real time and recovery is tracked with XOP Resolve™.
Yes. Guests can request service or report issues with XOP Request™.
Yes. Invite them to stay in touch by opt-in text with XOP Broadcast™.
