Some moments don't wait for a phone to come out of a pocket. A branded touchscreen kiosk at the exit, the gate or the restroom door lets anyone share feedback in a single tap, no app, no login, no QR code to scan. XOP Listen™ routes every response to the right person in real time, so your team can fix the issue while people are still there.
In high-traffic spaces, people are moving fast. They won't stop to scan a code or fill out a form, and they rarely complain on the way out. So a dirty restroom or a slow line goes unreported until it shows up in a review or a lost customer. A kiosk turns every passer-by into a signal, and XOP connects those signals to the audits, requests and workflows that fix the cause.
Touchwork supplies the hardware and keeps it running. Choose the format that fits your space:
For entrances, exits, gates and lobbies.
For counters, front desks, nurses' stations and checkouts.
For restrooms, hallways and spaces where floor room is tight.
All kiosks use secure, tamper-resistant enclosures with a commercial-grade tablet. Implementation is included.
Choose your kiosk and where it goes. We configure it for your brand and questions.
Customers, guests, patients or students rate their experience in seconds.
Low ratings trigger a real-time alert to the person who can fix it.
Track trends across every kiosk and see whether the fix worked.
Hear from passengers at restrooms, security checkpoints and gates as they pass.
Capture ratings at the exit, tray return or checkout of every location.
Collect patient, resident and visitor feedback in lobbies, cafeterias and waiting areas.
Gather student and visitor feedback in unions, rec centers, libraries and arenas.
A touchscreen device placed where the experience happens. People rate their experience with a single tap, and XOP routes the result to your team in real time.
No. Touchwork supplies the kiosk and tablet, configures it for your brand and handles implementation.
Yes. Kiosk responses sit alongside QR code, text, NFC and survey feedback in XOP Listen™, so you see every channel in one place.
Yes. Update questions, screens and languages remotely at any time, for one kiosk or all of them.
Yes. TouchandTell and TxtandTell are now XOP Listen™, part of XOP, the Experience Operations Platform. Your kiosks, data and settings stay the same.
See how kiosk feedback turns every tap into action.
