Feedback tells you how customers feel. Mystery shopping tells you exactly what they experienced: how long they waited, how they were greeted, whether the product met your standard. Touchwork mystery shopping runs on XOP, so every evaluation sits alongside your customer feedback and operational audits.
Paper evaluations and spreadsheets make it hard to compare locations, spot trends or follow up on what shoppers find. XOP gives evaluators a simple mobile form and gives managers scored results, photos and corrective actions in one place.
Evaluate speed, accuracy, portion size and friendliness at every station.
Check product knowledge, checkout speed and brand presentation.
Assess the guest journey from arrival to departure.
Keep service consistent in public-facing areas.
Mystery shopping software lets evaluators record what they experienced, such as wait time, greeting and product quality, and gives managers scored results in one place. Touchwork mystery shopping runs on XOP, so evaluations sit alongside customer feedback and operational audits.
On a phone, using forms you build for service, speed, quality, cleanliness and brand standards with XOP Audit™. Evaluators can add photos, timestamps and comments.
Yes. Results are scored automatically and any item that falls below standard is flagged.
You can assign corrective actions with owners and deadlines through XOP Resolve™.
Yes. XOP View™ puts the two side by side.
