Is a satisfaction score of 4.2 good? It depends on how you compare. Touchwork operational benchmarking runs on XOP, so you can measure performance over time, across your own locations and against industry peers, and focus resources where they'll make the biggest difference.
Without benchmarks, it's hard to tell a real problem from a normal variation, or to know which locations are leading and which need help. XOP compares feedback, audit and response data across sites, regions and peer groups, so you can share best practices and set realistic goals.
Compare units, stores and accounts.
Compare buildings, crews and contractors.
Compare units, facilities and communities.
Compare campus locations and peer institutions.
Run benchmarking programs that show members how they compare with their peers.
It measures performance over time, across your own locations and against industry peers. Touchwork operational benchmarking runs on XOP.
Without benchmarks it is hard to tell a real problem from normal variation, or to know which locations are leading and which need help.
Feedback, audit and response data across sites, regions and teams in XOP View™, and results against industry peers with XOP Benchmark.
Yes. Rank sites on satisfaction, audit scores and response times.
Yes. Abda helps find what top performers do differently so best practices can be shared.
