Patients notice everything: a cold tray, a room that wasn't cleaned, a request no one followed up on. Touchwork patient experience and feedback software runs on XOP, so your teams hear from patients during their stay, confirm what's happening with operational audits and resolve issues before they show up in HCAHPS and Press Ganey scores.
By the time survey results arrive, the patient has gone home and the chance for service recovery has passed. XOP captures feedback in the moment and connects it with food and nutrition, environmental services and facilities data, so you can see what's driving the experience and fix it.
Inpatient units, food and nutrition, environmental services.
Waiting rooms, front desks and visit feedback.
Resident and family experience.
Staff and visitor dining.
It captures feedback during a patient's stay and connects it with operations such as food and nutrition, environmental services and facilities. Touchwork patient experience and feedback software runs on XOP.
By scanning a QR code on menus, tray cards or in-room signs, with XOP Listen™.
By the time survey results arrive, the patient has gone home and the chance for service recovery has passed. XOP captures feedback in the moment so the right department can respond while there is still time to make it right.
It helps teams resolve issues before they show up in those scores, by confirming what is happening with operational audits and tracking service recovery.
XOP is a SOC 2 Type 2 compliant platform.
