Most people who notice a problem never report it. There's no one around, no obvious way to do it, or it takes too long. Touchwork problem reporting software runs on XOP, so customers, visitors and staff can report an issue in seconds and the right team gets it right away.
A broken fixture, a spill or an empty dispenser is easy to fix if someone knows about it. Left alone, it becomes a complaint, a safety risk or a lost customer. XOP makes reporting effortless and makes sure every report has an owner.
Maintenance, cleaning and safety issues.
Restrooms, classrooms, common areas and outdoor spaces.
High-traffic areas where staff can't be everywhere.
Out-of-stock items, stuck products and payment issues.
It lets customers, visitors and staff report an issue in seconds so the right team gets it right away. Touchwork problem reporting software runs on XOP.
By scanning a QR code or NFC tag, pressing a button or sending a text, using XOP Request™. There is no app, login or phone call.
The exact location, a photo and a description are attached automatically.
The responsible team is alerted by text or email, and every report is tracked to resolution with XOP Resolve™.
Yes. XOP View™ shows repeat problems by location and type.
