Not weeks later in a report. With Touchwork, customers, guests, patients and students share feedback in seconds by scanning a QR code, sending a text, tapping an NFC tag or pressing a kiosk button, right where the experience happens. XOP routes every response to the right person in real time, so your team can fix the issue while the customer is still there.
Email surveys arrive after the visit is over. By then, the restroom has been dirty for hours, the line has already driven people away and the customer has already decided whether to come back. Real-time feedback gives your frontline team a chance to recover the experience, and gives managers a live view of what's happening at every location.
Airports, campuses, hospitals and venues hear about cleanliness issues as they happen.
Diners rate their meal at the table, tray return or exit.
A QR code on each machine lets customers report a stuck product or broken card reader.
Hotels, clinics and public offices capture feedback after every interaction.
It is feedback collected in seconds, at the place where the experience happens, instead of in an email survey after the visit. XOP routes every response to the right person in real time so your team can fix the issue while the customer is still there.
No. They scan a QR code, tap an NFC tag, press a kiosk button or send a text. There is no app and no login.
Yes. Each response is tied to its location, room, station, machine or table, so your team knows exactly where to go.
On tables, tray cards, receipts, signage, restroom doors, machines and packaging, using XOP Listen™.
XOP sends instant alerts by text or email when a rating falls below the threshold you set, and each alert can be tracked to resolution with XOP Resolve™.
