Residents notice everything, from the food in the dining room to the response time on a maintenance request. Touchwork resident feedback and satisfaction software runs on XOP, giving residents and families an easy, ongoing way to share feedback and request help, and giving your team the tools to respond.
An annual survey can't catch the everyday frustrations that add up over time. XOP captures feedback and requests as they happen, connects them with inspections and service data and helps your team resolve concerns before they affect satisfaction, referrals or renewals.
Dining, care, housekeeping and community life.
Maintenance, amenities and building services.
Residence hall services and facilities.
Member services and amenities.
It gives residents and families an easy, ongoing way to share feedback and request help, and gives your team the tools to respond. Touchwork resident feedback and satisfaction software runs on XOP.
By text, QR code, kiosk or link, with XOP Listen™.
Yes, with XOP Request™. Every concern is tracked to resolution with XOP Resolve™.
An annual survey cannot catch everyday frustrations as they add up. XOP captures feedback and requests as they happen, and you can still run recurring satisfaction surveys to measure change over time.
Yes, with XOP Engage™ and XOP Broadcast™.
