Find out the soup was cold while they're still eating it.
TxtandTell lets your guests tell you what they think in about ten seconds, whether it's a QR code on the table, a text message, or a tap. You hear it straight away, and you can fix it before they leave.
No 40-page RFP. Most sites are live in a week.
112 replies today
Three steps. That's the whole thing.
Nothing to install, nothing for your guests to download. If they can send a text, they can tell you.
They tell you
A QR code on the table tent, a short code to text, a tap on an NFC sticker, or a tablet by the door. Ten seconds, three taps.
You hear about it
Anything that needs attention pings the duty manager by text and email. The moment it happens, not weeks later in a report.
You fix it, they know
Send a reply from your phone, log what you did, and watch the same complaint stop coming back.
Lunch just went wrong. Watch what happens.
Tap through the guest's phone below. The manager's view, yours, updates alongside it.
Riverside Dining Hall
Scan the table tent, or text RIVER to 51555
How was it today?
What let you down?
Add a comment if you like. Most people don't, and that's fine.
Thanks, that's sent.
The duty manager has it now. Took you eleven seconds.
Delivered 12:47 · 6 minutes later
Your side
Food was cold · Riverside Dining Hall
Hot counter, lunch service. Third mention this week, worth a look at the holding temperature.
Guest replied to, kitchen notified
Logged against the hot counter so you can see the pattern at the end of the week.
Typical time for a guest to leave feedback
Median time from complaint to reply
More responses than a comment card box
From first call to codes on your tables
Figures are illustrative and drawn from typical dining-service deployments.
Everything's in the box. Turn on what you need.
Start with feedback and alerts. The rest is there when you want it: no upgrade path, no add-on shopping list.
Feedback, however they like
Text message, QR code, easycode link, email, NFC tap, social, or a tablet kiosk. Same questions, same reporting, whichever door they come through.
Alerts that find the right person
Set the threshold, set who's on. Anything urgent goes out by text and email immediately, so it lands with whoever can walk over and sort it.
Issue tracking and follow-up
Raise an issue off the back of a comment or on its own, assign it to a staff member, and let the system chase the status until it's closed.
Abda, your comment reader
The AI analyser summarises thousands of comments into what's actually going on, and suggests a reply you can send or edit.
Dashboards and a score you can trust
Build a satisfaction index and watch it over time and across sites. Weekly or monthly summaries land in the inboxes that need them.
Comments on the big screen
Moderate the good ones and push them, with your reply, to a screen in the hall. Every location gets its own page and URL.
Want the kiosk as well?
Touch&Tell is the same system on a tablet, for people who'd rather tap on the way out than pull out a phone. iOS and Android, sharing the same dashboard.
And a list worth having
Guests can opt in with a number or email. Run a text-to-win, send a coupon, or tell your regulars about Friday's special.
Abda · AI insights Riverside Dining Hall · This week Summary of 412 comments
Most complaints trace back to the hot counter at lunch. Food is cooling during the 12:15–12:45 rush.
Suggested reply
Thanks for telling us. We've adjusted the hot counter for the lunch rush. Let us know how it is tomorrow.
Illustrative data.
Built for the person on the floor, not the person in the boardroom.
You don't need a CX team or a data analyst. You need to know that table nine is unhappy and the hot counter has slipped again. TxtandTell tells you that, on your phone, while you can still do something about it.
- ✓Set it up once: questions, alerts, who gets what
- ✓Works on the phone in your apron pocket
- ✓One dashboard if you run several sites
Busy rooms with a lot of opinions in them.
Plenty of people, very little time, and nobody filling in the comment card.
Campus dining halls
Three services a day and a cohort who'll tell the internet before they tell you. It's how Harvard, Dartmouth, Florida Tech and Reading use it.
Restaurants and pubs
A table tent per table. You hear about the cold main while they're still on the dessert menu, and the review never gets written.
Cafés and grab-and-go
One sticker on the lid holder. Queue times, what ran out, and which new bake is worth keeping.
Care homes and senior living
Residents, families and visiting staff can all say something without having to find someone to say it to. Quiet, dignified, and logged.
Clinics and waiting rooms
Waiting times, cleanliness, how the visit felt, asked while it's fresh rather than in a letter three weeks later.
Airports and travel
Security queues, washrooms, food courts. Signals from the concourse on the duty manager's phone, before the complaints desk hears about it.
Running more than one site? Every location gets its own codes and page, and you get one view across all of them.
People actually say things
Not a survey they'll never open. A question at the moment they have an opinion.
“We've been using it for several years now, and it's hands down the best system I've ever employed. The introduction of AI response assistance was nothing short of genius. The Touchwork team is great.”
Crista Martin
Director for Strategic Initiatives and Communication, Harvard University Dining Services
“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining, engaging students with directed communications and gathering timely feedback on our program.”
Jon Plodzik
Director of Dining, Dartmouth Dining
“Students appreciated the instantaneous text responses, which helped alleviate negative publicity during a busy first semester. We were able to track our improvement in each dining unit with large sample sizes.”
Ryan Greene
Senior Director, Dining
“I stopped guessing why Tuesdays were quiet. Turns out it was the queue, not the menu.”
Dining room manager, 220-cover restaurant
“The first week we got more comments than the box on the counter got in a year.”
Café owner, two sites
TxtandTell runs on XOP, the Experience Operations Platform, the same software that handles feedback, operational audits, alerts and workflows for airports, universities and healthcare groups. You'll never need to think about it, but it's why TxtandTell grows with you instead of running out of road.
The things everyone asks
Do my guests need to download anything?
No. They text a short code, scan a QR, tap an NFC sticker or open a link. It all runs in the phone they already have out.
How long does setup take?
Most single sites are live inside a week. We build your questions with you, print or send the table materials, and switch the alerts on.
Who gets the alerts?
Whoever you say, by text and email. Usually the duty manager on shift, with an escalation to you if nothing happens within a set time.
Will people actually use it?
Far more than a comment box, the whole thing is three taps and ten seconds. Sites that put a code on every table typically see multiples of what they used to collect.
Can I ask different questions at breakfast and dinner?
Yes. You control the number of questions, the answer options and the automatic replies, and you can change them in minutes.
What happens to the comments?
They are stored securely and reported through a private dashboard. Abda, the AI analyser, summarises them and can suggest replies. You can also moderate the good ones onto a screen in the hall.
Is my data safe?
Touchwork is SOC 2 Type 2 audited and TX-RAMP certified. Feedback is held in cloud data centres with access restricted to your team.
Can it grow if we add sites?
Yes. TxtandTell runs on XOP, the same platform handling feedback, operational audits and workflows for large multi-site operations. You will not outgrow it.
A short call, and you'll know if it fits.
We'll build a working demo around your actual site before the call, so you're looking at your own dining room, not a stock one. If it isn't for you, that's a fine outcome too.
- ✓No slide deck, no discovery questionnaire
- ✓You'll see the guest side and the manager side
- ✓A straight answer on cost at the end of the call