Food service, janitorial, concessions and facilities partners shape the experience your customers have, but you don't always see their work day to day. Touchwork vendor performance monitoring runs on XOP, combining operational audits with real customer feedback so you can measure each vendor against the contract and act on what you find.
Without objective data, vendor reviews come down to anecdotes and memory. XOP gives you a consistent, documented record of performance: audit scores, customer satisfaction, response times and open issues, by vendor and location. And for vendors, it's a way to prove the value they deliver.
Monitor contracted dining, custodial and campus service partners.
Measure concessionaires, janitorial and retail partners.
Track contracted food, nutrition and environmental services.
Prove performance to clients with objective data.
It measures each vendor against the contract using objective data. Touchwork vendor performance monitoring runs on XOP and combines operational audits with real customer feedback.
Audit scores, customer satisfaction, response times and open issues, by vendor and location.
Yes. Audit vendors against service-level agreements and brand standards with XOP Audit™, and collect customer feedback on vendor-run services with XOP Listen™.
Issues are routed to the vendor responsible and tracked to resolution with XOP Resolve™.
Yes. Share performance reports for quarterly business reviews and contract renewals. Vendors can also use them to prove the value they deliver.
