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Touchwork Resources

Discover resources to improve customer engagement with Touchwork. Stay up-to-date on trends, news, and best practices.

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Webinar

Webinar: How Florida Tech, Haverford College, and the University of Guelph Listen, Learn, and Act on Student Feedback.

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Case study

Case Study: How the University of Reading Turned Student Feedback into a Commercial Growth Strategy

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Webinar

Webinar: Supporting Safer Campus Dining: How Dietitians Are Improving Allergen Management & Student Experience

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Blog

The benefit of real-time feedback and survey solutions in healthcare and senior living

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Case study

Reducing Campus Food Waste While Supporting Student Wellbeing

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Meet the team

Beyond the office: Getting to know August Edmunds

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Webinar

Webinar: How Airports Are Using Real-Time Insights to Improve Performance and Experience

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Case study

How Sacramento International Airport Improved Facility Responsiveness Across a Complex Airport Environment

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Case study

Case Study: How UMass Dining Builds Student Trust and Improves Service with Data Driven Insights

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Webinar

Webinar: Delivering Seamless Event Support in Higher Education

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Webinar: Delivering Seamless Event Support in Higher Education

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Blog

How Real-Time Feedback and Operational Audits Power Efficiency and Growth

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Case study

Case Study: Transforming the Event Experience: How Colorado State Streamlined Support for Organizers and Staff

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Blog

Powerful Enhancements from Touchwork That Drive Efficiency and Satisfaction

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White paper

Serving Up Insights: How Data Helps Food Service Providers Grow and Retain Clients

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Meet the team

Beyond the office: Getting to know Armando Navarro

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Close up image of patient feedback: a patient in a blue top is comforted by a doctor in a purple outfit.
Webinar

AHF Coffee Talk: Enhancing Patient Feedback with Touchwork

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Case study

Case Study: Improving patient satisfaction and operational efficiency at Centra Health

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NACUFS Benchmarking survey
Blog

Enhancing campus dining: Touchwork powers the NACUFS customer satisfaction benchmarking survey

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Dartmouth
Blog

Simplifying the hiring process: How Dartmouth improved employee recruitment with text-based solutions

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CX for CFOs
Blog

Customer experience through a CFO’s lens: How CX metrics mirror financial reporting

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Georgia Southern Health Center
Blog

Improving student health services with real-time feedback: Lessons from Georgia Southern University

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Jennifer Wood
Meet the team

Beyond the office: Getting to know Jennifer Wood

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realtime feedback ebook
eBook

eBook: A guide to implementing real-time feedback systems in higher education institutions

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Food safety
Blog

Food safety in campus dining: Strategies for success

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SMS Marketing
Blog

Boosting campus engagement: Best SMS marketing practices

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food allergy
Blog

The critical need for vigilance in food allergy management

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OrderIT
Webinar

Webinar: Creating allergy-conscious dining environments with OrderIT

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Envision Strategies
Blog

Touchwork and Envision Strategies: Partnership in Technology and Consulting Services

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Aaron Turcios, Customer Success Specialist
Meet the team

Beyond the office: Getting to know Aaron Turcios

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customer survey
Blog

Insights from our recent customer satisfaction survey

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Mystery shopping
Blog

Mystery shopping for managing and elevating campus CX

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student-centric campus
Blog

Creating a student-centric campus: How CX monitoring tools drive success

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benchmarking survey
Blog

The importance of benchmarking surveys in performance analysis

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NC State Dining
Case study

Empowering student voices: NC State’s mobile feedback journey

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Emily Sandow
Meet the team

Beyond the office: Getting to know Emily Sandow

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problem reporting
Blog

Navigating everyday challenges: The practical side of problem reporting in self-service areas

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AI Insights
Blog

Transforming customer insights with advanced AI models

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Soc 2
Blog

Touchwork achieves SOC 2 Type II Compliance: A new standard in data security

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student housing
Blog

Building better communities: Real-time feedback in Higher Education housing

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student food allergy
Blog

Navigating student allergies: How campuses are prioritizing student health

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Future of dining
Blog

The future feast: Dining in 2030 and beyond

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campus parking
Blog

Driving efficiency: A notification system for campus parking and transportation management

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Campus data
Blog

Data-driven excellence: The crucial role of data analytics in campus auxiliary services

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campus lingo
Blog

Decoding campus culinary lingo

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Fusion CX
Blog

Enhancing decision-making with Fusion CX: The value of reporting dashboards for Higher Education leadership

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Gif blog
Blog

New update: Reaction GIFs made simple

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cx loop
Blog

Closing the CX loop: Enhancing CX for long-term business success

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AI Insights
Blog

Gaining insights and productivity boosts by hitching AI to your feedback data

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Blog

Survey results: Enhancing resident experience in senior dining

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senior-living-foresight
Blog

Touchwork showcases innovative healthcare solutions at SDA Synergy Conference

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London Stansted Airport
Case study

Raising service levels at London Stansted Airport to new heights

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campus engagement
Blog

Campus engagement survey conducted by Touchwork at NACAS C3X 2022

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food-safety-regulations
White paper

Food safety regulations

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customer experience
White paper

Close the CX loop on your food service operations

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Food Safety Audit & Inspection trends
White paper

Food service audit standards and best practices

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Streamline your food safety and other audit processes
Blog

Streamline your food safety and other operational audit processes

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NFC tags
Blog

Sparking feedback through NFC tags and stickers

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Blog

6 steps to monitor customer satisfaction

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Service-levels-at-airports-soar-with-qr-codes
Blog

Service levels at airports soar with QR codes

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Evan Olsen, Associate Director, Florida Tech | Campus Dining
Case study

How Florida Tech is enhancing the student dining experience

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AHF member survey on patient feedback
White paper

Insights into real-time patient feedback and audit methodology used by AHF members

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White paper

Workforce Management Solutions

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Blog

Are you losing revenue because you don’t collect student feedback?

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should-you-use-qr-codes-for-customer-feedback
Blog

Should you use QR codes for customer feedback?

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SMS-communications-for-students
Blog

Do students know what’s happening on campus this year?

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why-you-need-to-get-student-feedback
Blog

Why you NEED to get student feedback this Fall

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are-you-ready-to-collect-student-feedback
Blog

Are you prepared to collect (and respond to) student feedback this Fall?

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real-time student feedback
Blog

Why student feedback will be essential for food services in the Fall

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Blog

How to monitor multiple auxiliary operations effectively

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Evolving-Needs-of-Students-Trends-to-Watch-in-2020-TW
Blog

Evolving needs of students: Trends to watch in 2020

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Why-You’re-Losing-Student-Enrollment-to-Your-Competition
Blog

Why you’re losing student enrollment to your competition

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The-New-Ways-the-Healthcare-Industry-is-Revolutionizing-the-Patient-Experience
Blog

The new ways the healthcare industry is revolutionizing the patient experience

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The-CX-Opportunities-at-Airports-that-Could-Increase-Traveler-Delight
Blog

The CX opportunities at airports that could increase traveler delight

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Blog

Feedback for the hands that feed us

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What-Students-Want-on-College-Campuses
Blog

What students want on college campuses

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Blog

How the best hospitals collect and track real-time patient feedback

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9-Strategies-to-Promote-Customer-Feedback
Blog

9 Strategies to promote customer feedback

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How-College-Campuses-Are-Leveraging-Real-Time-Feedback-to-Increase-Revenue
Case study

California State University, Northridge launches new customer satisfaction program

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Why-Colleges-Need-to-Embrace-Social-Listening
Blog

Why colleges need to embrace social listening

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top-5-reasons-your-customers-dont-provide-feedback
Blog

Top 5 reasons your customers don’t provide feedback

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How-to-Personalize-the-Customer-Experience
Blog

How to personalize the customer experience

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Common-Mistakes-When-Gathering-Customer-Feedback
Blog

Common mistakes when gathering customer feedback

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4-Automated-Responses-You-Can-Use-for-to-Enhance-the-Customer-Experience
Blog

4 Automated responses you can use to enhance the customer experience

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Why-Transparency-with-Customer-Feedback-is-Good-Marketing
Blog

Why transparency with customer feedback is good marketing

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The-Ultimate-Guide-for-Using-SMS-for-Customer-Support
Blog

The ultimate guide for using SMS for customer support

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Kiosk-Based-Feedback
Blog

Kiosk-based feedback: How it works and why it’s so effective

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How-to-Build-a-Long-Term-Strategy-Around-Customer-Feedback
Blog

How to build a long-term strategy around customer feedback

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the-best-ways-to-gather-customer-feedback-in-2018
Blog

The best ways to gather customer feedback in 2018

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NPS-and-Real-time-Feedback-A-Powerful-Combo-to-Quantify-Student-Satisfaction
Blog

NPS and real-time feedback: A powerful combo to quantify student satisfaction

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How-to-Apply-Student-Feedback-to-Have-Incredible-Impact
Blog

How to apply student feedback to have incredible impact

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3-Ideas-for-Creating-an-Exceptional-Student-Experience
Blog

3 Ideas for creating an exceptional student experience

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4-Hacks-to-Re-Engage-Your-Students-for-Enhanced-CX-and-Retention
Blog

4 Hacks to re-engage your students for enhanced CX and retention

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what-is-student-feedback-worth
Blog

What is student feedback worth?

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4-Amazing-Examples-of-SMS-Customer-Experience-on-College-Campuses
Blog

4 Amazing examples of SMS customer experience on college campuses

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10 Examples of feedback survey subject lines that will get your customers’ attention
Blog

10 Examples of feedback survey subject lines that will get your customers’ attention

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5-ways-to-motivate-your-staff-at-the-start-of-a-new-year
Blog

5 Ways to motivate your staff at the start of a New Year

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Direct customer feedback vs social media feedback
Blog

Direct customer feedback vs social media feedback: Pros and cons

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why-universities-need-sms-to-enhance-cx
Blog

Why universities need SMS to enhance CX

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Blog

The auxiliary services that make colleges the most money

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which-areas-of-auxiliary-services-need-real-time-feedback
Blog

How to determine which areas of auxiliary services need real-time feedback

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ways-to-get-student-feedback
Blog

6 Ways to get your students’ feedback on everything

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why-your-students-stopped-buying-stuff-on-campus
Blog

Here’s why your students stopped buying stuff on campus

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5-Ways-to-Increase-Student-Engagement-at-the-Start-of-Every-Semester
Blog

5 Ways to increase student engagement at the start of every semester

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why-your-customers-arent-telling-you-what-they-really-think
Blog

Why your customers aren’t telling you what they really think

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15 Questions You Need to Ask on Your Next Customer Feedback Survey
Blog

15 Questions you need to ask on your next customer feedback survey

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How-to-Leverage-the-Right-Technology-to-Gather-Customer-Feedback
Blog

How to leverage the right technology to gather customer feedback

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How-Customer-Service-Impacts-Higher-Education
Blog

How customer experiences impact higher education

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darmouth-dining
Case study

How Dartmouth College is leveraging real-time feedback

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7-Steps-to-Better-Customer-Experience-Measurement-Programs
Blog

7 Steps to better customer experience measurement programs

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10-Ways-to-Use-Digital-Signage-in-Your-Dining-Halls
Blog

10 Ways to use digital signage in your dining halls

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How-Customer-Experience-Impacts-Meal-Plan-Sales
Blog

How customer experience impacts meal plan sales

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6-Ways-to-Get-Customer-Feedback-on-Grab-n-Go-Items
Blog

6 Ways to get customer feedback on Grab ‘n Go items

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5-Ways-to-Engage-Students-In-Your-Dining-Halls
Blog

5 Ways to engage students in your dining halls

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7 Steps to implement an in-house mystery shopping program
Blog

7 Steps to implement an in-house mystery shopping program

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5-Ways-Real-Time-Student-Feedback-Can-Transform-Your-Customer-Service
Blog

5 Ways real-time student feedback can transform your customer service

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Are-you-forgetting-these-important-stakeholders-in-your-client-satisfaction-surveys
Blog

Are you forgetting these important stakeholders in your client satisfaction surveys?

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What-Millennials-and-Gen-Z-Really-Think-About-On-Campus-Services
Blog

What Millennials and Gen Z really think about on-campus services

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5-steps-to-collect-customer-feedback-the-right-way
Blog

5 Steps to collect valuable customer feedback (the right way)

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Vending-Machine-Problems
Blog

Vending machine problems? How to know right away

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Building-a-voice-of-the-customer-strategy-for-contact-centres
Case study

Building a voice of the customer strategy for contact centres

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