Accessibility

Last Updated: April 7, 2025

At Touchwork, we are committed to ensuring our end-customer facing platforms are accessible to everyone, regardless of ability or disability. We strive to provide an inclusive experience that empowers all users to engage with our services and products. Our goal is to align with globally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to make touchwork.com a welcoming space for all.

Our Commitment

We believe accessibility is an ongoing journey. We are dedicated to:

• Designing and maintaining touchwork products to be perceivable, operable, understandable, and robust for users with diverse needs.
• Supporting assistive technologies such as screen readers, keyboard navigation, and voice recognition software.
• Continuously improving our website based on user feedback and evolving best practices.

Accessibility Features

To enhance usability, touchwork productsincorporates features such as:

• Configurability: this enables customers to configure our products in ways that meet their accessibility requirements
• Text Alternatives: Images and non-text content include descriptive alt text for screen reader compatibility.
• Keyboard Navigation: Interactive elements can be accessed and operated using a keyboard alone.
• Contrast and Readability: We aim for sufficient color contrast and legible font sizes to support users with visual impairments.  Our systems are highly configurable to meet diverse needs.
• Responsive Design: Our products adapt to various screen sizes and devices, benefiting users with motor or vision challenges.
• Clear Structure: We encourage the use of consistent headings, labels, and navigation to aid comprehension and ease of use when configuring solutions.

Ongoing Efforts

We regularly evaluate touchwork products for accessibility using both automated tools and manual testing using third party consultants. Our team works to identify and address barriers, ensuring compliance with WCAG 2.1 AA standards. We also train our staff to prioritize accessibility when configuring our products.

Limitations and Alternatives

While we aim for full accessibility, some areas of touchwork products may not yet meet all standards due to technical constraints or third-party integrations. We continue to actively work to resolve these issues.

• Email: Reach us at access@touchwork.com for assistance or to request content in an accessible format.

Feedback

Your input helps us improve. If you have suggestions, encounter accessibility issues, or need assistance, please contact us:

• Email: access@touchwork.com

Please include details about the issue (e.g., product, the page URL, your device, and assistive technology used) so we can address it promptly. We aim to respond within 10 business days.

Third-Party Content

Some features available in touchwork products, such as AI elements, embedded videos or payment gateways, are managed by third parties and may not fully meet our accessibility standards. We encourage these providers to enhance accessibility and are happy to assist you with alternative solutions if needed.